In short
Cancel anytime from your dashboard or the Stripe billing portal. You keep access until the end of the period you paid for and are not charged again.
30-day refund policy: if you are not satisfied, request a refund within 30 days of your first payment and we will refund it in full. Renewal charges can be refunded within 30 days if you did not intend to renew and have not used the Service since the charge.
1. Cancelling your subscription
You can cancel at any time. Go to My searches (your dashboard) and choose Manage subscription, which opens the Stripe billing portal, or email support@haznedartech.com from the address on your account and we will cancel it for you.
Cancellation stops all future charges immediately. Your subscription stays active until the end of the current billing period, so you can keep viewing your reports until then. Unless the 30-day policy below applies, we do not issue partial refunds for the unused part of a billing period.
2. The 30-day refund policy
If SearchAZ is not what you expected, you can ask for a full refund of your first payment within 30 days of the date it was charged, no questions asked. If you paid a discounted first-period price, the refund is the amount you actually paid.
To request a refund:
- Email support@haznedartech.com with the subject “Refund request”, from the email address on your account.
- Tell us briefly why you are cancelling. It helps us improve, but it is not a condition of the refund.
- We confirm the refund by email and cancel your subscription at the same time.
Refunds are returned to the original payment method. Stripe usually completes them within 5–10 business days, depending on your bank.
3. Renewal charges
Subscriptions renew automatically at the regular price shown at checkout. If you forgot to cancel and were charged for a renewal, contact us within 30 days of that charge. If you have not used the Service since the renewal, we will refund it in full; otherwise we review the request case by case and will always be reasonable.
4. Exceptions
We may decline a refund where:
- the request arrives more than 30 days after the charge in question;
- the account has breached our Terms of Service, for example through abuse or automated use;
- a refund for the same subscription has already been issued, or a pattern of subscribing, refunding and resubscribing is apparent;
- the payment is subject to a chargeback or is under investigation for fraud.
5. Chargebacks
Please contact us before disputing a charge with your bank. Chargebacks take weeks to resolve and usually cost both of us more than a direct refund, which we can normally issue within one business day.
6. Your statutory rights
Nothing in this policy limits the rights you have under the consumer-protection laws of your country of residence, including any statutory right of withdrawal.
7. Contact
Billing questions: support@haznedartech.com. Please include the email address on your account so we can find your subscription quickly.